What is the latest date that I can make my reservations?
Reservations are usually accepted up to 4 business days prior to departure subject to availability for hotel only bookings and most sightseeing and other products; also for air, car, or rail inclusive bookings; up to 14days prior to departure date for apartment and villa bookings. Different restrictions may apply for private transfers and other products.
When do I get a confirmation for a booking I made online or over the phone?
Normally provided by email within 24-48 hours. If a requested hotel or service is unavailable, a suitable alternative may be offered. Currently paper vouchers are issued for Hotels, Tours and Transfers. Rail tickets are NOT e-tickets therefore you will receive your rail tickets in the mail. For Last Minute bookings (Between 10-4 business days prior to departure, a US$25.00 expedite fee will be charged plus express courier fees such as FEDEX, UPS.
All rates on the entire brochure and website quoted are provided in Euros. The US dollars amount will be given (upon final confirmation).The rates are in EUROS because of the strong currency fluctuation. Currently the Euro / Dollar ration is 1 Euro = 1.32 US Dollars. Values change constantly and the website is updated daily.
No, rates may be higher for certain holiday, trade fair and/or midweek or weekend periods. Rates are subject to change without notice, changes in airfare, government taxes, contract amendments or other reasons. Rates are guaranteed upon acceptance of full payment. Fairs and Conventions dates in Italy usually change. We will contact you to inform if a product that is being booked falls in the Fair / Conventions period.
Many hotels offer discounts for children when sharing a room with two full-paying adults. Children under the age of 2 always stay free when sharing a room with 2 full paying adults. Surcharges for crib may apply, and will be advised at the time of booking but availability is not guaranteed. Discounts for children may vary by hotel, age and destination. Discount will be advised at the time of booking.
Hotel rates are per room per night and include hotel taxes and service charges. Breakfast is included in most Italian hotels. The confirmation invoice will indicate whether breakfast (Buffet or Continental) in other destinations is included or not.
Are hotel rooms in Italy as large as rooms in the US and can I have an assigned room prior to arrival?
Room assignments are strictly at the discretion of hotel / apartment management. Specific rooming requests can't be guaranteed unless confirmed and stated clearly on the final booking voucher / invoice prior to payment and departure date. Hotel / apartment check-in time varies by property but is generally not allowed prior to 3pm – departure time also varies by property and is typically required by 11AM. It is also very important to know that hotel rooms in Italy are NOT the same size as hotel rooms in the United States. Rooms in Italy are in most cases smaller in size. Large rooms are usually Junior Suites, Suites and other larger type rooms. Please remember that in many cases the hotels were built many years ago and some are even historical properties and at that time rooms we built small.
Villa Rentals in Italy are on a self-catering basis however you can make arrangements with Discover Italy to have a chef cook for the guests. Chefs can prepare breakfast, lunch and dinner. These arrangements can only be made AT BOOKING TIME and cannot be added later on. Additional cost apply per meal per person for chef services and vary by property. Please send all requests to info@discoveritaly.net
Villa rental rates do not include: meals, beverages, room service, telephone charges, dry cleaning and all other items or services of a personal nature. Heating and Air Conditioning is additional and cost vary by property.
